Terms and Conditions

Dear user (“you” or “your”).

Thank you for using Materialise Cloud. These terms and conditions (hereafter “Terms”) cover your use and access to our services and websites (hereafter “Services”). By using our Services, you are agreeing to be bound by these Terms, our Privacy Policy and our Acceptable Use Policy. If you are using our Services for an organization or legal entity, you acknowledge that you have the property authority to bind such organization or legal entity and are agreeing to these Terms on behalf of that organization or legal entity.

Materialise Cloud Services are the property of Materialise NV, a company registered in Belgium
(“Materialise” or “we” or “our”).

Contact details:
Materialise NV
Technologielaan 15
3001 Leuven
Belgium
Phone: +32 16 39 66 11
Fax: +32 16 39 66 00
cloud@materialise.com

Materialise reserves the right to alter or delete material from the website at any time and Materialise may, at any time, revise the Terms, the Privacy and Acceptable Use Policies or other policies set forth in this website by updating them. Such modifications shall be deemed effective immediately upon posting on Materialise Cloud website. Any continued use of the website shall be deemed conclusive of your acceptance of the modified terms and conditions, the legal disclaimer of Materialise NV and other policies. No modification of these terms shall be binding upon Materialise or any of its subsidiaries or affiliated companies unless made in writing by an authorized representative of Materialise.

Your Materialise Cloud Account

When you use our Services, you provide us with your 3D models (your “Content”). These are yours and the Terms do not give us any rights to Your Content except for those limited rights that are necessary to enable us to offer the Services to you.

Your conduct and content must comply with these Terms and the Acceptable Use Policy. However we are not responsible for the Content you upload via the Services.

Free trial

Upon your creation of an account by filling in some basic information (“Account”), you can use the Services privately with a limitation of 10 free trial uploads which are valid for a 1-year period from the date of registration on the website. Registering for the free trial does not require any billing information and you can start using the Services right away.

Online Packages

Online Purchases

After you have either used your limited free trial uploads or you have reached the validity period of your free trial package, you can extend your access to the Services by purchasing an Online Package.

When clicking through to payment for your Online Package, you will be redirected to the dedicated secured payment web portal of our verified billing partner, Avangate. By purchasing an Online Package, you agree to be bound by Avangate’s terms and conditions, privacy policy and refund policy. For more information on Avangate, see http://www.avangate.com/.

Downgrades

Your Online Package will remain valid until it reaches the 1-year expiration date. For continuing your use of the Services upon having consumed your uploads, you have to purchase a new Online Package.

All Content you have uploaded during your online subscription period will remain private under your account and will not be shared or accessible by third parties.

Changes

We may change the fees of the Online Packages, but we will give you prior notice of these changes via your email address which is linked to your Account.

Materialise Cloud API Accounts

For using the Services directly from your application you can integrate with the API. All API integration requests are handled case-by-case. If you contact us, we will work out a solution by mutual agreement that perfectly meets your needs.

Links to other websites

From our website, you can visit other third party websites by following hyperlinks to these sites. Whilst Materialise strives to provide only links to useful and ethical websites, it has no control over the content and nature of these sites and the links to other websites does not imply a recommendation for all the content found on these websites. Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Materialise therefore advises users to check these themselves and consult the privacy clause that is compulsory on every website. Without limitation, Materialise is therefore not responsible nor accountable for any hosting, content, rules, website stability and use by you of any third party websites.

Download and print at home

What we do guarantee:

  • Except in exceptional cases, that you can download files which have the proper extension to normally print them on regular desktop 3D printers.

What we do not guarantee:

  • That it will in any case effectively be possible to print the downloaded model on your 3D printer.
  • That the quality of the 3D-printed specimen will be as you expected it to be.
  • That your printer will never be damaged by printing a file downloaded from our Services.

3D Repair Service

What we do guarantee:

  • That we will not ruin your 3D model.
  • That, except in exceptional cases, your 3D model will print smoothly on normal 3D printers at home, after we have repaired your file.

What we do not guarantee:

  • That the quality of the 3D-printed specimen will be as you expected it to be.

Limitation of Liability

We strive to provide great Services, but there are certain things that we cannot guarantee.

THE INFORMATION AND CONTENT PROVIDED ON THE SERVICES AND YOUR ACCESS TO THE SERVICES DOES NOT CREATE ANY RELATIONSHIP BETWEEN YOU AND MATERIALISE.

ALL INFORMATION AND CONTENT ON OR OBTAINED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND WITHOUT WARRANTY OF ANY KIND. YOU HEREBY WAIVE ALL OTHER WARRANTIES RELATING THERETO, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR WARRANTY AGAINST INTERFERENCE OR INFRINGEMENT. MATERIALISE DOES NOT WARRANT THAT THE USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY ERROR OR DEFECTS WILL BE OR CAN BE CORRECTED. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, IN WHICH CASE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO ALL USERS.

MATERIALISE SHALL NOT IN ANY EVENT BE LIABLE TO ANY USER OR TO ANY THIRD PARTY FOR ANY DIRECT DAMAGES, LOST PROFITS, REVENUES, BUSINESS OPPORTUNITIES OR FOR LOSS OF INCOME, BARGAIN, REVENUE, CONTRACTS, GOODWILL, USE, ENJOYMENT, TIME, DATA, ELECTRONICALLY TRANSMITTED ORDERS OR OTHER ECONOMIC ADVANTAGE WHATSOEVER (BUT NOT TO THE EXTENT THAT APPLICABLE LAW PROHIBITS LIABILITY EXCLUSIONS OR LIMITATIONS FOR INTENTIONAL TORTS, GROSS NEGLIGENCE, DAMAGES ARISING OUT OF PRODUCT LIABILITY OR OTHER FAULT BASES), NOR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR INCIDENTAL LOSSES, DAMAGES OR EXPENSES DIRECTLY OR INDIRECTLY RELATING TO THE USE OR MISUSE OF THE SITE, OR THE INFORMATION OR CONTENT, IRRESPECTIVE OF THE BASIS FOR SUCH CLAIM.

Applicable law

These Terms are governed by and construed under the laws of Belgium. All disputes will be submitted to the exclusive jurisdiction of the Courts of Leuven.

Severability

If all or any part of one or more of these Terms is or becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation or found to be illegal or unenforceable in whole or in part under any applicable law, or regulation of any jurisdiction or country, or with respect to a certain category of persons, such provision or part shall to that extent, be deemed not to form part of the contract. The legality, validity or enforceability of the remainder of these terms or the remaining parts of the relevant term shall not in any way be affected or impaired thereby (in relation to such jurisdiction or country, or category of persons). The legality, validity or enforceability of such provision under the applicable laws of any other jurisdiction or country or category of persons, shall not in any way be affected or impaired.

If any part of this disclaimer is held to be invalid, the remaining articles will continue to be valid and enforceable.

If you have any questions or comments regarding the Site, please contact us by email at cloud@materialise.com.

No waiver

Materialise’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Materialise may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Services.

Data Privacy Notice

At Materialise, we attach great importance to the privacy of our customers. The personal data that you provide us with will only be used and processed in accordance with our Data Privacy Notice. For more information, see privacy notice.

Privacy Policy

If you signed for a custom account for the Materialise Cloud or an API integration, the agreement between you and Materialise may have modified the privacy policy below. Please contact us for details.

Thank you for using Materialise Cloud. Here we describe how we collect and handle your information when you access our Services.

What we collect and why

We collect and use the following information to provide, improve and protect our Services:

Account

We collect and associate with your account information like your name, email address, billing address.

Services

When you use our Services, we store and process your files and information related to them.

Usage

We collect anonymous information from and about the devices you use to access the Services. This includes things like IP Address, type of browser or device you are using, the website you visited before coming to our sites.

Cookies

When you visit the website, “cookies” may be installed on the hard disk of your computer with the sole purpose of streamlining the site more to the needs of recurrent visitors. These mini files or cookies are not used to check the surf behavior of the visitor on other websites. Internet browsers allow you to block the use of cookies. You receive a warning when a cookie is installed or that cookies can be removed from your hard disk afterwards. Please consult the help function of your Internet browser for this.

Security & Privacy of Your Content

Security

We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on and improve features to keep your information safe.

Privacy

Your Content is kept private.

Ownership

You fully remain the intellectual owner of the Content you upload through our Services. What is yours remains yours.

Retention

We will retain information you store on our Services for as long as we need it to provide you the Services. We will erase all information about you and your Account from our website and our servers when you ask us to do so. This necessarily entails the deletion of your Account. Do please note:

  1. That there might be some latency in deleting this information from our servers and back-up storage;
  2. That we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Acceptable Use Policy

We trust you to use our Services responsibly.

You agree not to misuse the Services or help anyone else to do so, including but not limited to:

  1. probe, scan, or test the vulnerability of our systems or network;
  2. breach or otherwise circumvent any security or authentication measures;
  3. access, tamper with, or use non-public areas or parts of the Services, or shared areas of the Services you have not been allowed access to;
  4. interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
  5. access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, "scraping" or creating accounts in bulk);
  6. send altered, deceptive or false source-identifying information, including "spoofing" or "phishing";
  7. create multiple accounts for one user;
  8. promote or advertise products or services other than your own without appropriate authorization in writing;
  9. sell the Services to third parties on our behalf unless specifically authorized to do so in writing;
  10. publish or share materials that are unlawfully pornographic or indecent, or that contain extreme acts of violence;
  11. advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual preference, disability, or impairment;
  12. violate the law in any way, including storing, publishing or sharing material that's fraudulent, defamatory, or misleading;
  13. violate the privacy or infringe the rights of others;
  14. infringe other peoples’ intellectual property, whether or not these people and the infringed copyright, trademark or patent is on our website and whether or not these people have an account on our website. Other people include us (Materialise and all affiliates);
  15. use our website for commercial purposes, including marketing of products and services and advertisements unless specifically authorized to do so in writing.

Materialise retains the right to expand, modify or update this list at any time. Any such expansion, modification or updates shall immediately come into force upon publication thereof on our website.